Terms and Conditions of Sale

These General Terms and Conditions of Sale (“General Conditions”) apply between Forever Jewels Pte. Ltd. (a company registered no.199900734Z with paid up capital of SGD2,100,000 ), incorporated in the Republic of Singapore and having its registered office at One Raffles Place, #19-61One Raffles Place, Singapore 0486164 (“Forever Jewels”), and any person (hereinafter referred to as the “Customer” or “you”) placing an order on Forever Jewels’s website www.foreverjewels.com (the “Website”). (Customer and Forever Jewels shall hereinafter each be referred as “Party” and collectively as, the “Parties”).

These General Conditions govern and apply to anyone accessing or using the Website, the relationship between the Parties and the supply of any product on the Website (“Product”) to the Customer.

By placing an order on or through the Website, you hereby acknowledge and agree that you have read and fully agree with these General Conditions along with Forever Jewels’s Privacy Policyand Terms of Use.

If you do not agree, please do not place any order or interact with the Website.

Without prejudice to any other provision in these General Conditions, by using the Website or purchasing any Product, you represent, warrant and undertake (i) to accept, comply with, and be bound by these General Conditions; (ii) that you are at least18 years of age and have the legal capacity to agree to, comply with and be bound by these General Conditions; and (iii) to comply with all applicable laws, regulations and rules in relation to your access to and use of the Website.

Forever Jewels reserves the right to amend, modify, update, change or otherwise alter these General Conditions at any time. You are advised to read these General Conditions carefully and to check regularly for any updates, changes or modifications. As these General Conditions will govern all Orders, please review these General Conditions each time you place an Order. If you do not agree to any change, update or modification to the General Conditions, you must not order any Product through the Website.

Date of Last Update of these Terms and Conditions: July20, 2020.

These General Conditions are organized as follow:

1. Opening and Account and Placing an Order
2. Acceptance of your Order and Formation of a Contract
3. Product Pricing
4. Promotions, Credits, Vouchers and other privileges and programmes
5. Payment
6. Passing of Property
7. Delivery and Collection
8. International Delivery and Customer Regulations
9. Change to your Order
10. Return Policy
11. Product Images, Description and Information
12. Product Certification
13. Disclaimer and Limitation of Liability
14. Indemnities
15. Force Majeure
16. Privacy Policy, Terms of Use and Intellectual Property
17. General Legal Provisions
18. Governing Law

1. Opening Account and Placing an Order

Customer who wishes to purchase Product(s) shall place an order through the Website (“Order”). All Orders are subject to acceptance by Forever Jewels and availability of Product(s). Prior to submitting an Order, the Customer may set up an account on the Website and provide us with some Personal Data that is required for us to process and fulfil your Order and/or provide you with certain additional services, features or benefits only available to registered account holders of our Website. Alternatively, the Customer can choose to place an order via the guest checkout. If you choose to set up an account, please note that you are solely responsible for safeguarding and maintaining the confidentiality of your user name and password. You agree not to: (a) share or permit others to use your account or password, or (ii) assign or transfer your account to any other person or entity. You shall be bound by and responsible for all communications and online activity transmitted or conducted through the use of your account. Forever Jewels shall have no responsibility or liability for any loss, damage, cost, expense or liability arising as a result of or in connection with the wrongful or fraudulent use of your account. If you are aware of any actual or suspected unauthorised use(s) of your account, or loss, theft, or unauthorised disclosure of your password, please promptly notify us at:[email protected]

The Order process allows you to check and amend any errors before submitting your Order to Forever Jewels. Please take the time to read and check your Order at each page of the Order process. By placing an Order, you are (i) offering to contract with Forever Jewels for the purchase of a Product on these General Conditions, (ii) representing that you are over 18 years of age and have the legal capacity to form a binding contract, (iii) representing that you are purchasing the Product for your own use or as a gift, and not for re-sale, distribution or export, and (iv) representing that all information provided to Forever Jewels in connection with such Order is true, complete and accurate and that you are authorised to use the payment method you have provided for such Order.

Once an Order has been placed, you will receive an e-mail from Forever Jewels acknowledging the receipt of your Order (“Order Acknowledgement”). Prior to Forever Jewels’s acceptance of an Order, verification of information may be required. Forever Jewels reserves the right at any time on receipt of your Order to accept or decline such Order, or any part thereof, even after your receipt of the Order Acknowledgement, for any reason whatsoever. Once Forever Jewels has sent the Order Acknowledgement to Customer, Customer may not cancel the Order.

Forever Jewels may place a limit on the quantities that may be purchased per Order, per account, per credit card or per person which you will be informed of prior to Forever Jewels accepting your Order. For the avoidance of doubt, Forever Jewels does not allow comparison purchasing, the act of purchasing several Product(s) with the intent on returning all or keeping the one that you like.

2. Acceptance of your Order and Formation of a Contract

The information set out in the General Conditions and the details contained on this Website do not constitute an offer for sale but rather an invitation to treat. Forever Jewels shall not be obliged to supply the Product(s) to you until it has accepted your Order by sending you an e-mail confirming that the Product(s) have been dispatched (“Dispatch Confirmation”). Your Order remains valid until your Order has been accepted by Forever Jewels by the issuance of a Dispatch Confirmation. Until the time Forever Jewels accepts your Order, Forever Jewels reserves the right to cancel your Order for any reason whatsoever, including but not limited to Forever Jewels having reasonable grounds to believe you have breached these General Conditions, unavailability of Product(s) or the Product(s) not being purchased for your own use or as a gift. If Forever Jewels cancels your Order, and if you have already paid for the Product(s), Forever Jewels will refund you the amounts that you have paid based on your original mode of payment for the Order of the Product(s), inclusive of delivery charges (if applicable) as soon as reasonably possible.

3. Product Pricing

All our prices are in U.S Dollars (USD), and you will be charged in U.S Dollars (USD). For your convenience, we may display prices in numerous other currencies for reference only. Please note that any currencies shown other than U.S Dollars (USD) are for information only. Your bank may use a different exchange rate and add conversion fees and foreign transaction fees which could result in an actual cost to you that is different from the amount displayed on our Website.

Prices displayed on the Website exclude delivery costs which may be added to the amount of your Order and shown on the check-out page. Such delivery charges may vary, depending on the amount of your Order, the delivery destination and the delivery method chosen. You shall pay for the Product(s) in full upon submitting your Order.

Unless otherwise specified on our Website, prices are displayed in U.S Dollars exclusive of applicable GST, VAT or any other applicable tax and customs duties. In the event that any additional taxes, duties, charges and/or fees apply, they shall be borne by you. For details, please see Section 8. International Delivery and Customer Regulations below. Forever Jewels makes reasonable efforts to provide you with accurate and up-to-date pricing. As the Website contains a large number of Products, it is always possible that despite Forever Jewels’s reasonable efforts, at times, errors may sometime occur and some of the Products on the Website may be incorrectly priced. We do not guarantee that the pricing provided will be error-free, updated or complete, and we reserve the right to correct any and all errors in pricing when they do occur. You agree that the applicable price for any Product shall be based on our prevailing selling price at the time we receive your Order, which may or may not be correctly reflected on the Website.

If Forever Jewels discovers an error in the price of any Product you have ordered, Forever Jewels will inform you of this error. If a Product’s listed price is lower than its actual prevailing sale price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the Order and notify you of such cancellation. If the Order has been shipped, you agree to either return the Product(s) or pay the difference between the actual and charged prices.

We do not negotiate prices on our Products and all our prices are final. Product prices are subject to change at any time and without notice or liability.

4. Promotions, Credits, Vouchers and other privileges and programmes

From time to time, Forever Jewels may run promotions, contests, surveys, privileges and other programmes, subject to additional terms and conditions which can be found on the Website and are hereby incorporated by reference into these Terms of Sale.

Promotions, offers, vouchers, online store credits, contests, privileges and programmes are only valid for the time period specified by Forever Jewels. The following terms shall apply to the use of credits, vouchers, coupons and codes (“Promo Codes”). Each Promo Code is only eligible for a single use and redemption and is only valid for the time period specified by Forever Jewels. Use of any Promo Code must be stated before checkout as this cannot be claimed or applied after an order has been submitted. No retroactive use of the Promo Code is permitted. Promo Codes cannot be used in conjunction with any other promotion, voucher, coupon, code or offer, unless otherwise stated. Promo Codes cannot be exchanged for cash. Resale, transfer and sharing of Promo Codes are strictly prohibited. No reproduction, alteration, adaptation, tampering, distribution, publication, broadcast or other communication or dissemination of Promo Codes is allowed. Promo Codes are non-replaceable if lost, stolen, destroyed, duplicated, tampered with or otherwise misappropriated or fraudulently used.

Forever Jewels reserves the right to verify the validity of any Promo Code and to declare null and void, any Promo Code which in our opinion has been stolen, duplicated, tampered with, or which is suspected to have been misappropriated or fraudulently obtained or used.

Forever Jewels reserves the right to vary or impose such other terms and conditions as we deem appropriate from time to time by posting the varied terms and conditions on the Website or through email or other forms of notification that we deem appropriate.

Forever Jewels’s decision on all matters relating to promotions, discounts, Promo Codes and other privileges is final and binding. Forever Jewels reserves the right to discontinue any promotion, discount, Promo Code programme, contest, privileges or programme at any time without notice or liability.

5. Payment

Payment must be made in U.S Dollars (USD) only.

During the checkout process, you will be asked to enter your payment method and details. Payment for Orders may be made by way of (i) credit or debit card issued by a credit or debit card company acceptable to Forever Jewels (ii) Paypal or (iii) bank transfer. Forever Jewels reserves the right to change the payment options at any time for any reason.

All credit/debit card transactions made on the Website are secured using the Secure Socket Layer (SSL) technology. You undertake that all details you provide to Forever Jewels in connection with the Order will be correct, that the credit/ debit card or bank account which you use is your own and that there are sufficient funds or credit facilities to cover the cost of your Order. Forever Jewels reserves the right to obtain validation of your payment details before providing you with the Products. If you are a Customer whose credit/debit card or bank account is not denominated in U.S Dollars (USD), the final price may vary, depending on the exchange rate applied by your card issuer or bank.

Forever Jewels reserves the right to exercise its lawful remedies if a dispute or issue arises over payment by Customer, or if it does not receive full payment for an Order. In particular, but without limitation to any other remedies, if the payment processing company or the paying bank rejects or reverses payment for an Order, Forever Jewels may in its discretion: (a) reject such Order, or suspend or cancel delivery of such Order; (b) repossess the Products if delivered; or (c) claim against the Customer for the full price of the Order as a debt. Forever Jewels shall be entitled to set-off and deduct from any refund due to the Customer all sums owed by the Customer to Forever Jewels under any and all Orders and other agreements.

6. Passing of Property

Forever Jewels shall retain the property of the Product(s) until full payment has been made by the Customer and has been received. The Customer will own the Product(s) once full payment has been received by Forever Jewels.

7. Delivery and Collection

Delivery charges and timescales may vary depending on the amount of your Order, the delivery destination and the delivery method chosen.

Estimated delivery dates of the Product(s) will be indicated on the Dispatch Confirmation but the estimated delivery dates serve as a guide only and shall not be binding on Forever Jewels. Forever Jewels shall contact you if an estimated delivery date cannot be met but Forever Jewels shall in no circumstances be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

The Product(s) shall be packaged in accordance with Forever Jewels standard packing procedures. Gift wrapping is available upon request and is free of charge. Forever Jewels reserves the right to accommodate any specific packing instructions and in such cases, any additional charges which may apply shall be paid by the Customer before the Product(s) are dispatched.

Your Order will be shipped to you fully insured. Forever Jewels is free to choose the carrier, the insurer and the means of transport.

Unless otherwise agreed by Forever Jewels, Forever Jewels will deliver your Products to the delivery address provided by you on your Dispatch Confirmation. On delivery of your Products, you will be required to sign for delivery and if no one is available to take delivery of your Products, Forever Jewels’s appointed carrier may leave a card giving you instructions on either re-delivery or collection from the carrier.

All risk in the Product(s) you order (including risk of loss and/or damage to the Product(s)) shall pass to you when they are delivered to the delivery address specified in your Order. We shall be under no liability for any delay or failure to deliver the Product(s) if the delay or failure is wholly or partly caused by circumstances beyond our control. From the time when risk passes to you, we will not be liable for loss, damage or destruction of the Product(s).

If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier, we may (without affecting any other right or remedy available to us) do either or both of the following: (i) charge you for any fee and other costs reasonably incurred by us; or (ii) no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees).

8. International Delivery and Customer Regulations

Delivery will be to Singapore or any other countries that we, at our absolute discretion, ship to at the time of your Order as listed on the Website (“International Shipping”).

The Customer is deemed to be the importer of the Products to the country of delivery and shall at all times be solely responsible for compliance with any and all applicable legal and regulatory requirements in the country of delivery.

The Customer shall be responsible for all applicable taxes, duties, fees or other charges of any nature in relation to the purchase of the Products to the country of delivery. Forever Jewels will ship the Products DDU (Delivery Duty Unpaid) and will not collect any taxes, duties and/or fees and cannot predict what your particular charges may be. Forever Jewels will only charge you for the Products purchased, the insurance and the delivery cost involved. If your Order does incur additional charges, they must be paid by you in order for the Product(s) to clear customs. Customs authorities require that Forever Jewels state the value of the Product(s) directly on the package. Custom agents have the right to release or deny your Product(s), and in some cases, they may also delay delivery.

In some exceptional cases and during promotional campaigns, Forever Jewels may pay for all applicable taxes, duties, fees or other charges of any nature in relation to the purchase of the Products to the country of delivery. In such exceptional cases, such information shall be made available to the Customer and appear directly on the Website and Product Description.


9. Change to you Order

If you discover that you have made a mistake with your Order after you have submitted it to the Website, please [email protected]  immediately. We will try our best to process your request. However, we cannot guarantee that we will be able to amend your Order in accordance with your instructions. Forever Jewels may, at its sole discretion, accept amendments to an Order after an Order Confirmation has been provided to the Customer.

Once an Order has been dispatched it may not be cancelled and the item must instead be returned to Forever Jewels in accordance with our Return Policy.

10. Return Policy

Product(s) can be returned to Forever Jewels for a refund subject to the following conditions (i) Product(s) must be returned and received by Forever Jewels within thirty (30) days of the date of receipt; (ii) Product(s) must be returned in the original condition and together with its original packaging and collateral materials, original invoice and Product certificates where applicable, and (iv) the Return Authorization Number (RAN) must accompany all returns.


To return an Order, you must contact our Customer Services before returning the Product(s) in order to make sure that you are eligible for return. All return requests must obtain a Return Authorization Number (RAN) and must be made via the Customer Request Return Form located on the Return section of the Account page for Customers who have not set-up an account.

After submission of the Customer Request Return Form and if you are eligible for return, we will provide you with a Return Authorization Number (RAN) for your return purposes. This number must be displayed prominently on the outside of your shipping box. Please note that NO RETURN CAN BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER.

The Customer must package its Product(s) carefully and include all the original packaging material(s), original receipt, original Product certificate, collateral materials (card, leaflet, gift wrap) and the relevant Return Authorization Number (RAN).

The Customer will be responsible for the cost of returning the Product(s) and Forever Jewels will not be responsible for lost or damaged returned shipments. The Customer will also be responsible for the Product(s) until they reach Forever Jewels office and Product(s) will be inspected and authenticated by Forever Jewels upon return. In the event that the Product(s) are returned to Forever Jewels in an unsuitable condition, Forever Jewels may have to send the Product(s) back to the Customer at the Customer’s cost and expense and/or refuse to provide a refund. Forever Jewels reserves the right to charge your credit card for any fees we incur at time of package receipt.

All returns are subject to verification and authentication by Forever Jewels. Provided that the Products are returned unopened and sealed in the original condition, including all product(s) documentation, refunds will be processed within ten (10) to thirty (30) business days after Forever Jewels receives your return, Forever Jewels will offer you a refund of the amounts you paid based on your original mode of payment for the Order of the Product(s), exclusive of delivery charges (if applicable).

In the event that you are returning the Products because Forever Jewels has delivered the wrong Product to you or a Product has been mis-described on the Website and provided that the Product is returned in original packaging, including all product documentation, Forever Jewels will offer you a refund based on your original mode of payment for the Order of the Product, inclusive of delivery charges (if applicable) and any reasonable costs incurred by you in returning the Product to Forever Jewels.

Regardless of the reason for the return of Products, customs duties and sales taxes are non-refundable through Forever Jewels. However, you may be able to recover these by contacting your local customs authority directly.

If the Product certificate is not returned to Forever Jewels in its original condition, you will be charged US100 for a replacement certificate.

11. Product Images, Description and Information

The images of the Product(s) on the Website are for illustrative purposes only. The packaging of the Product(s), gift wrap(s) may vary from that shown on images on the Website.

For the avoidance of doubt, you understand that select images are sample images representing the Product’s characteristics in type and size and represent the visual appearance of the Product(s) at the time of photographing, and that the Product(s) may have undergone visual or other changes since. Forever Jewels is not obligated to supply Product(s) that are identical to the image(s) on the Website.

Please keep in mind that the Product(s) we display in our online catalogue may appear larger or smaller than the actual size of such Product(s); likewise, the colouring of the Product(s) may appear slightly differently than actual Product colours depending on your computer and monitor. Note that three dimensional (3D) images and sketches contain a level of inherent distortion. Nor can Forever Jewels guarantee that your monitor’s display of any Product colour, texture or detail will be accurate.

Forever Jewels makes reasonable efforts to ensure that (i) all images, description and information published on the Website in relation to the Product(s) are accurate, (ii) the Website is updated regularly and (iii) errors are corrected within a reasonable time of discovery. However, at times errors may sometime occur and any of such content may be inaccurate or out of date at any given time. Forever Jewels reserves the right to make changes to the Website at any time including the Product images, specifications, descriptions, offers and availability. While we certainly do our best to ensure the accuracy of product descriptions, information and images, we cannot make such guarantees. As such, you recognize that the Product descriptions, information and images may be displayed incorrectly or inaccurately on our Site due to system, typographical or other errors.

12. Product Certification

When you chose a Product you may find that the diamond went through a certification process by a gemological laboratory that provided information on the diamond that could include grading of the diamond’s color, clarity, cut, etc. Forever Jewels has no control on the certification process nor has any association with the gemological laboratory. Therefore it is your responsibility to study the diamond’s certificate information and the gemological laboratory reputation. Since all diamond grading is subjective, you agree and declare that prior to purchasing a Product you have fully examined its accompanying certificate and made all necessary checks on the gemological laboratory’s reputation.

These grading reports are detailed documents created by diamond grading experts – making it very expensive to replace a diamond grading report. Because of this, Forever Jewels requires each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of US100.

13. Disclaimer and Limitation of Liability



14. Indemnities

The Customer shall keep Forever Jewels fully indemnified against all actions, claims, demands, proceedings, liabilities, losses (whether direct, indirect or consequential), costs (including legal costs on a full indemnity basis) and expenses of every kind suffered or incurred by Forever Jewels arising out of or in connection with: (i) any actual or alleged breach or non-performance or non-observance of any of the Customer’s obligations under these General Conditions, or otherwise arising in any way out of the Customer’s use or purchase of the Product(s); or (ii) any breach of warranties or representations by Customer; or (iii) any infringement or misappropriation by the Customer of any patent, copyright, trademark or other intellectual property rights in connection with the purchase of the Product(s

15.  Force Majeure

A “Force Majeure Event” means any cause which is not reasonably foreseeable and is beyond the reasonable control and not due to the fault or negligence of the Party affected (including its subcontractors, if any). A Force Majeure Event includes, without limitation, Acts of God, drought, flood, earthquakes, storm, fire, lightning, epidemic, war, riot, civil disturbance, sabotage, explosions, strikes, or labour disputes (excluding any strikes, labour disputes or other labour difficulties in which the employees of the affected Party (or its suppliers, partners, subcontractors, if any), are involved) and changes in law. A Force Majeure Event includes the failure of a supplier, partner, subcontractor to furnish supplies, labour, services, materials or equipment in accordance with its contractual obligations only if such failure is itself due to a Force Majeure Event.

Forever Jewels shall not be liable for failure or delay in performing any of its obligations under these General Conditions to the extent that the failure or delay is due to a Force Majeure Event Provided always that: (i) as soon as reasonably practicable upon knowing that it will not be able to fulfil its obligations, it notifies the Customer; and (ii) no obligations of Forever Jewels which arose before the occurrence of the Force Majeure Event causing the suspension of performance are excused as a result of the occurrence.

Where the Force Majeure Event affects Forever Jewels delivery of Product(s) to the Customer, Forever Jewels will arrange a new delivery date with the Customer after the Force Majeure Event is over.

16. Privacy Policy and Terms of Use

Please review Forever Jewels Privacy Policy and Forever Jewels Terms of Use which also applies to your visit to and use of this Website.

17. General Legal Provisions

The Customer shall not, without the prior written consent of Forever Jewels, assign, transfer, charge or otherwise deal in any other similar manner with all or any of its rights under these General Conditions, subcontract any or all of its obligations under these General Conditions, or purport to do any of the same.

No failure on the part of Forever Jewels to exercise, and no delay on its part in exercising, any right or remedy under these General Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy. The rights provided in under these General Conditions are cumulative and not exclusive of any rights or remedies provided by law. If Forever Jewels does waive a default by the Customer, it will only do so in writing.

The illegality, invalidity or unenforceability of any provision of these General Conditions under the law of any jurisdiction shall not affect its legality, validity or enforceability under the law of any other jurisdiction nor the legality, validity or enforceability of any other provision.

All covenants, undertakings and other obligations given or entered into by the Parties are given or entered into severally unless the context otherwise requires.

A person who is not a party to these General Conditions has no rights under the Contracts (Rights of Third Parties) Act, Chapter 53B of Singapore, to enforce any term of these General Conditions.

18. Governing Law

These General Conditions shall be governed by and in accordance with the law of Republic of Singapore. You hereby agree to submit to the non-exclusive jurisdiction of the courts of the Republic of Singapore.

Date of last update of the Terms of Use: July 27, 2020.